Please read these Terms and Conditions carefully as by making a booking to stay at Vixen Tor Farm you agree that you have read them and agree to be bound by them.
- Your Booking
You must be over 18 years of age at the time of booking. As the person making the booking, you will be responsible for all members of your party.
- Payment
If the start of your stay is more than 30 days away, a 50% deposit of the total value is required to secure your booking with the remaining balance then payable 30 days in advance of your arrival.
If the start of your stay is within 30 days, payment is required in full at the time of booking.
We ask that payments be made by BACS to the details provided. Confirmation of receipt will be emailed to you.
- Amendments & Cancellations
If you wish to make any amendments to your booking you must notify us as soon as possible by email. We will do our best to accommodate any requests but cannot guarantee we will be able to do so.
If you wish to cancel your booking you must notify us as soon as possible by email, and your booking will be cancelled with effect from the day we receive your email.
For cancellations made more than 30 days before the start of your stay, a full refund of all monies paid will be issued.
For cancellations made 30-15 days in advance of your stay, a 50% refund of the total value of your booking will be issued.
For cancellations made less than 15 days in advance of your stay, no refund will be issued.
In the unlikely event that we have to cancel your booking, we will do our best to offer you suitable alternative dates or, if this is not possible or you do not accept them, we will issue you with a full refund of monies paid but cannot accept any further liability.
- Your Responsibilities
We permit you and members of your party, as detailed on your booking form, to occupy the property for holiday purposes only. You must not exceed the agreed maximum occupancy of the property.
Smoking is not permitted inside the property. If you smoke outside please dispose of ends with care.
You must notify us of any damage or breakages as soon as possible, including if you find any upon arrival. We reserve the right to charge you for any damage or breakages.
You must keep the property and its contents in a clean and tidy state and leave it in the same condition as when you arrived. We reserve the right to charge an additional cleaning fee if necessary.
You must allow us reasonable access to the property if there are any maintenance issues or complaints that you have reported in order for us to investigate and resolve them. We will endeavour to provide you with good notice and come at a convenient time.
If any of these terms are not met, we reserve the right to ask that you and your party leave the property immediately. You will remain liable for the full cost of the booking and no refund will be due.
- Pets
No dogs or other pets are allowed at Vixen Tor Farm.
- Children
Due to the nature of the property and site, children staying at or visiting Vixen Tor Farm must always be supervised. The steps to each mezzanine level in the barn is steep and requires supervision when small children are using them.
- Safety & Liability
The cottage is near a river and the garden is unfenced. Whether inside or outside of the cottage, you are responsible for your own safety and that of all members of your party including pets and visitors.
We shall accept no liability for accident, injury or illness of guests arising from any causes whatsoever either within the property or outside.
We shall accept no liability for loss, damage or theft of personal property belonging to guests, either in or outside of the property or in or to vehicles left on the property.
- Complaints
If you have any problems or complaints with the property or its contents, please let us know as soon as possible and we will do our best to resolve them promptly.
Waiver: The failure to enforce or exercise, at any time or for any period of time, any term of, or any right pursuant to this agreement does not constitute and shall not be construed as a waiver of such term or right.